Guidelines
- Lifts are shipped via LTL (less than truckload) freight on a standard enclosed tractor trailer truck. LTL shipping takes longer than a standard package. Please anticipate 3-10 days to receive your lift. Time frame depends on your location. We appreciate your patience.
- Shipping rates provided are to one of our commonly used carriers nearest freight terminals, one of our distribution partners, or a commercial address with a dock. Pickup and delivery is available Monday - Friday.
- Commercial locations must also have a forklift or other lifting equipment adequate enough to handle the lifts shipping weight (Ex. Tractor or Bobcat). Pallet jacks are not adequate for getting a lift off of a truck.
- Due to the length of the lift crates lift-gate service is not available.
- Shipping is not available to secure government locations, state and national parks, construction sites, and islands.
- Call 763-300-5730 for a shipping quote to Maine, Alaska, and Hawaii.
- In the event that you request a specific carrier, or a specific destination terminal, a surcharge for the difference in costs will be added to your order.
Policy
Once you have been contacted by an Advantage Lifts representative after the order processing period, we typically have the lift shipped out in 2-3 business days, assuming the lift is not back ordered. Typical transit period is 3-4 days. Anticipate 1.5 to 2 weeks turnaround time from when the order is placed to when the lift arrives at the truck terminal. Once the lift arrives at the truck terminal you typically have 3-4 business days to pick up the lift. If you let the lift sit too long at the destination terminal storage fees may apply, and those would be your responsibility to pay, not Advantage Lifts. For your safety, shipping to a residential address is not available. We will ship to a truck hub or distribution near you. The truck hub would load the lift onto your trailer for you, but you are responsible for strapping down the load. Please note that lifts will not fit in a truck bed, a flatbed trailer is recommended. We will ship to a commercial address that has a dock and means (forklift) of unloading the lift.
Order Tracking
If a tracking # is provided by the shipping carrier, we will provide you with the tracking information. When the status of the order says, “At Destination Terminal”, or similar verbiage, your order is available for pickup. If you want to verify that your order is at the hub before picking up use your tracking information and call the terminal or carrier directly.
Product Installation
If you choose to have your lift installed, an Advantage Lifts representative will call within 3 business days of the order to provide you with an installation quote. We have a network of internal and external installers that we use. Installations are typically scheduled 2-3 weeks out from the day the installation quote was accepted. Installation quotes include delivery of the lift to your location and the hydraulic oil. Any electric work should be done by a certified electrician; installers will not do any electrical work.
